Complaints Policy

Complaints Procedure

 

As a practice we take complaint’s seriously and welcome and feedback from our patients.

 

If you have any queries or complaints we have a complaints policy in place and this is what patients are requested to do if you wish to make a compliant;

 

1.    In the first instance all complaints or concerns are passed to our Reception Manager Carolyn who calls and discusses the issues to see if she can quickly resolve the problem with the best interest of the patient in mind.

2.    If a resolution cannot be found with the Reception Manager then you can fill in a Complaints form attached in this section that you can download and fill out your complaint. You will then need to bring in the complaint to the surgery and drop it off in the post-box outside or ring the bell to pass to a Receptionist, who will then pass it onto the Practice Manager to respond to.

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