eConsult
Contact your Doctor online and get help by the end of the next working day or sooner
Get started online
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 020 8554 6817, Monday to Friday from 8.00am
Please note: We no longer take emergency on the day bookings at the desk
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 2 weeks:
- phone us on 020 8554 6817, Monday to Friday from 8.00am
- use your Patient Access account
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Patients are entitled to express a preference to see a particular doctor for routine appointments. Unfortunately this is not always viable and is subject to demand for appointments.
Your appointment
However you choose to contact us, we may offer you an appointment:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Book Appointments Online
Can’t wait on the telephone?
Why wait to get through on the telephone when you can access our appointments online?
To get access - Go to Reception and fill out a form and you must bring proof of ID to prove who you are.
Sign in to Patient Access.
Extended Hours
Evenings & weekends appointments information here
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
If possible please try to telephone reception before 10.00am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.