CONTACTING US BY TELEPHONE – UPDATE
We are very sorry for the delays you have experienced when trying to contact us by telephone.
Over the last few months, primary care has seen a significant increase in demand as restrictions have lifted. Demand has increased by between 50% and 60%, meaning that many more patients are contacting us than would normally be the case. This increase in demand is being experienced both locally and nationally with many patients experiencing longer waits when contacting their local surgeries. We are very sorry for the impact this is having and for the understandable frustration you are feeling. We understand that being able to contact us when you need to speak to us is very important. Please be assured that we are working hard to resolve this for you and to process our incoming calls as quickly as possible.
Alongside the increase in demand, we have also been experiencing a number of technical issues with our current telephone system. The problems were caused in part by the age of the system and by the volume of calls it is currently being asked to manage. Unfortunately, despite extensive work our current provider has not been able to resolve these issues and we will shortly be changing to a new telephone system and a new telecoms provider. Our telephone numbers will not change, but our new system will offer new functionality to help us better manage incoming calls. Our telephone lines will still be busy and we will continue working hard to resolve your incoming requests as quickly as possible.
Thank you for your continued support and understanding.
NHS #BEKIND CAMPAIGN
Please be kind to our staff
Staff at our practice are working extremely hard and doing their best to make sure patients are safe.
Over the last 18 months, the practice has been supporting the pandemic response and ensuring our patients are able to get their COVID-19 vaccinations, at the same time as continuing to deliver primary care services.
This has made our GP practice very busy and our staff have been working incredibly hard to keep services open for patients.
We’re aware patients may have experienced longer wait times on the phone or for their appointment, but we have been working hard to ensure you receive the right treatment from the right person at the right time.
We have increased the number of telephone and online appointments available, so our patients don’t always have to come to the practice. We also employ a range of highly trained staff, including doctors, nurses, pharmacists and healthcare assistants who are able to deal with a range of medical conditions, which will help patients get treated sooner.
Whether your appointment is over the telephone, via an online video consultation, or face-to-face, patients will always receive the same high quality standard of care from our practice team.
So please, if you contact our practice, be kind. Thank you for your patience and support.