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COVID-19 Update Posted on 20 Apr 2020

IMPORTANT NOTICE REGARDING CHANGES TO THE APPOINTMENT SYSTEM

Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

In order to protect our patients and staff and we are asking our patients support with this.

What does this mean for you?

Appointments:

We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the Practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the Clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment.

You can also contact the surgery via ECONSULT on our front page of the website and ask directly for Health or Administrative queries.

Existing appointments:

All pre-existing appointments are being transferred to Telephone appointments unless a GP feels that you must be seen Face to Face at the surgery but you will only be able to do this once a GP has assessed your appointment. A member of our Reception or Admin Team will be contacting you to change your appointment to a Telephone Appointment. If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.

Access to the Surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.

Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.

Only the patient with the appointment will be allowed into the building.  

For children, only one parent/guardian will be allowed to accompany the child. 

Prescriptions

Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will  electronically send the prescription to your nominated pharmacy.  

To order a repeat prescription, please either:

• Telephone the surgery between the hours of 08:00 at 18:00 

• Request online. If not registered please contact the surgery to register for online services.

Remember to use the hand sanitiser provided when entering the building or wash your hands in the patient toilets.

Please remain courteous to our staff at all times, any incidents of verbal or physical abuse will result in removal from the practice list.

This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty. 

Our priority is the health and safety of all our patients and staff.

Thank you.

The Palms Medical Centre.

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